How Can We Help?
Type a question, like "how do I upload a recording", or pick a topic below.
Help topics
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Getting Started
Picking a plan, setting up your account and getting your first video planned.
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Sending Videos
Your shoot sheet, how to upload a recording, and what to put in your note.
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Revisions
How to ask for a change, and what your 2 free revision rounds per request cover.
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Billing And Plans
Credits, moving up or down a plan, cancelling and refunds.
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Account And Two-Step Sign-In
Changing your email or password, and turning on two-step sign-in.
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Platform Rules
Why we only work with video you record yourself, and how to disclose a clip that sells something.
Questions and answers
Getting started
Open the Board and tell us your offer and your viewer, then fill in the one-time sheet of what you can and can't say. We plan the content and write each script. Each video shows as waiting for your recording until you upload it, and your finished clips appear under it when they're ready, each with its 2 free revision rounds.
On the Board. Every video shows where it is, from Plan to Deliver, and each finished clip sits under the video it came from.
Sending videos
Open the next planned video on the Board, read its shoot sheet and upload your recording. Each video has its own row, so its clips stay together.
Yes. Paste a TikTok, Instagram or YouTube link in your note and say what you like about it. We use it as a guide for your scripts and edits. We never repost it.
Revisions
Open the clip, ask for a change, and say what you want different. Each request has 2 free revision rounds, then 10 credits per extra round, and the Board shows how many free rounds are left.
The first 2 rounds on every request are free. After that, each extra revision round is 10 credits.
Billing and plans
From your account settings. A move up gives you the bigger number of credits. A move down starts at your next month.
From your account settings, any time. Cancel any time, and you keep access to the end of the month you paid for. Then the plan stops and nothing else is charged.
Cancel any time from your account. You keep access to the end of the month you paid for, then the plan stops and nothing else is charged. There's no contract and no cancel call.
If your first month isn't what you wanted, even after the revisions, email us at support@csmax.app within 14 days of your first payment and we refund that whole first payment. You keep the clips you already got.
If we don't deliver the clips your credits cover in a month, for a reason on our side, we refund the share you didn't get. On Ultra, for example, if your credits covered 60 short-form clips and we delivered 40, we refund a third of that month.
We send approved refunds within 5 business days, back to the card you paid with. Your bank may take a few more days to show it.
Past the first 14 days we don't refund a month you've already used, because the clips were made. We'd still rather hear what went wrong.
Account and two-step sign-in
In Settings, under sign-in. You link an authenticator app on your phone, and once it's on you type the code from that app when you sign in. You also get 10 recovery codes. Keep them somewhere safe, away from your phone.
Use one of your recovery codes instead of the app code. If you don't have them either, tell us through the form below and we'll reset two-step sign-in on your account so you can set it up again on your new phone.
For your safety, you're signed out after 1 hour without using CSMax, and always 24 hours after you signed in. Sign in again and your requests and clips are still on the Board.
Platform rules
Tell us through the form below, with the clip and a screenshot of the notice. We'll read what the notice says and use a revision to change the clip if that helps. We can't overturn a platform's decision for you, but we'll tell you honestly what we think caused it.